Refund policy

Return Policy

At Badger Fix, we want you to feel complete confidence in the torsional strength, tip fitment precision, and corrosion resistance of our fastening hardware. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because precision driver bits, wrenches, and stainless steel screws feature machined tip geometries and protective surface finishes susceptible to chuck scoring, cam-out tip wear, and metal swarf contamination during workshop use, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Hardware Condition

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following condition criteria:

  • The impact driver bit set, stainless steel screw box, ratcheting wrench kit, or magnetic nut setter must be completely uninserted into power chucks, undriven into timber/metal, unsoiled, and in its original, brand-new condition.
  • Chuck Jaw Mark & Sealed Tub Inspection Notice: Tools may be visually inspected indoors in clean dry hands. We strictly cannot accept driver bits or nut setters that have been chucked into impact drivers or drills (clamping a bit into a 1/4" quick-release chuck or driving even a single screw leaves locking detent groove marks, black oxide tip wear, and timber dust/metal filings on magnetic tips).
  • Bulk boxes or tubs of 316 stainless steel decking screws must have their factory tamper-evident security tape or lid seal completely unbroken and uncounted.
  • Chrome-vanadium wrenches must show zero fastener jaw gouges, workshop oil stains, or engraving marks.
  • All original packaging—including molded impact-resistant storage cases, wrench canvas rolls, magnetic bit holders, attached hangtags, and specification charts—must remain 100% complete and undamaged inside the return parcel.
  • Commercial construction site bulk orders or items sold as clearance are strictly ineligible for change-of-mind returns.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because heavy boxes of stainless steel screws and alloy steel tools are dense shipments, we recommend using a trackable shipping service inside sturdy outer cartons with parcel transit insurance, as Badger Fix cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@badgerfix.shop within 30 days of delivery. Please include your order number, tool/fastener SKU, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized heavy-parcel repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a screw length, drive bit profile, or delivery address), contact us immediately at support@badgerfix.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our hardware quality control inspectors will examine each item under bright lighting (verifying unworn bit tips free of chuck marks, unbroken fastener tub seals, scratch-free chrome wrench surfaces, and complete molded storage cases). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@badgerfix.shop for further assistance.